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Owned and operated by Shawn McRoberts, we welcome your questions about cold plunges, ice baths, and water chillers.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once shipped, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your cold plunge or water chiller ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way.
What is your return policy?
If your ice bath or cold plunge does not meet your expectations, please contact our team. We will walk you through the return or exchange process and make sure you are taken care of.
Can I exchange my cold plunge for a different model?
Absolutely. If you would like to swap your unit for a different size or model, get in touch with us and we will help coordinate the exchange as smoothly as possible.
How do I choose the right cold plunge or water chiller?
Consider the space you have available, your preferred water temperature range, and how often you plan to use it. Our team is happy to help you find the perfect match for your wellness routine.
Do your cold plunges require professional installation?
Most of our ice baths and cold plunges are designed for straightforward setup. Water chillers may need a standard electrical outlet and basic plumbing connections, and our support team can guide you through the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Wellness Expertise
Our team knows cold plunges and water chillers inside and out, so you get informed guidance every time.
Free Shipping
Enjoy free shipping on most orders within the Continental U.S., with no order minimum required.
